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COVID-19 Notice

Dear Loyal Customer,

We appreciate your support and choosing to shop at

Chrome Supplements and Accessories (Pty) Ltd


We are currently experiencing a national state of emergency which has resulted in a National lockdown in South Africa and across the world, however CHROME has been approved as an essential service during the lockdown.

We are happy to announce that our online store is open and we are delivering.

We are taking all necessary steps to ensure that orders are handled with care, and we are making sure our staff are taking all of the necessary measures issued by the Government.

We are working very closely with our courier partners to ensure that they are operating on a “safety first” approach with regard to the collection and deliveries of all parcels.
In this regard, drivers will be washing their hands and/or applying alcohol-based sanitiser to their hands before and after every collection and delivery.

Please note that delivery times may differ due to COVID-19 lockdown, and there may be a delay.
All orders carry our permit to trade, which allows orders to be delivered.
If you do experience a delay in receiving your order, please understand that we are in a very difficult time and we are trying our very best to get orders shipped out as quickly and efficiently as possible.

Please take note that Xpress Orders may be delayed due to the Lockdown, and therefore will not be refunded during this time. Once orders have left our warehouse we cannot control the ETA on orders due to certain restrictions that ARAMEX may encounter.
We can however guarantee that the processing times for Xpress deliveries will be processed before standard orders.

We also have very few staff currently at our warehouse who are pulling and packing orders to limit the spread of the virus.
Our online team is also working remotely from home and are unable to take calls, however you can reach-out to our online department with any concerns you may have and we will be happy to assist.

We appreciate your understanding.


For inquiries please contact:

info@chromesa.co.za

 

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